Privacy Policy
Last Updated: January 1, 2024
Quartz Cleaning LLC ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website, book a service, or communicate with us.
By using our services, you agree to the terms outlined below.
1. Information We Collect
1.1 Information You Provide to Us
When you book a service, sign up for offers, or contact us, we collect:
- Personal Information: Name, email, phone number, address.
- Payment Details: Securely processed via Stripe (we do not store credit card information).
- Booking Preferences: Service selections, appointment times, and special instructions.
1.2 Information We Collect Automatically
When you visit our website, we may collect:
- Device Information: IP address, browser type, and operating system.
- Usage Data: Pages visited, time spent, and interaction data.
This helps us improve our website experience and ensure smooth booking functionality.
2. How We Use Your Information
Quartz Cleaning LLC uses your information to:
- Provide & Manage Services – Process bookings, send confirmations, and schedule appointments.
- Service-Based Messaging – Send appointment reminders, updates, and confirmations via Booking Koala.
- Marketing & Promotions – Send promotional offers, discounts, and updates via GoHighLevel (GHL). Users can opt out of these messages any time by replying STOP or Unsubscribing from any emails.
- Customer Support – Respond to inquiries, feedback, and concerns.
- Improve Website & Services – Analyze data to enhance user experience.
We do not sell, trade, or share your information with third parties.
3. Communication & Opt-Out Options
3.1 Service-Based Texts & Emails (Booking Koala)
- These are necessary for appointment confirmations, reminders, and scheduling changes.
- If you opt out of service notifications, we may not be able to confirm or provide your cleaning service.
3.2 Marketing & Promotions (GoHighLevel - GHL)
- With your consent, we may send exclusive offers, discounts, and cleaning tips via text & email.
- You can opt out at any time by clicking “Unsubscribe” in emails or replying STOP to texts.
4. Data Security
We implement industry-standard security measures to protect your personal information:
🔒 Secure Payment Processing – All transactions are encrypted via Stripe.
🔒 Restricted Access – Only authorized employees can access customer data.
🔒 Data Encryption – Sensitive data is encrypted to prevent unauthorized access.
Despite these measures, no online platform is 100% secure. If you believe your data has been compromised, contact us immediately.
5. Your Privacy Rights
Under New York State privacy laws, you have the right to:
📌 Access & Update Your Data – Request a copy of the information we store.
📌 Delete Your Data – Request deletion of your personal data (except for necessary booking records).
📌 Opt-Out of Marketing – Unsubscribe from promotional communications at any time.
To exercise any of these rights, email us at hello@quartzcleaners.com.
6. Data Retention
- We retain booking & service history for accounting, legal, and customer service purposes.
- Marketing data is retained until you opt out or after 24 months of inactivity.
7. Third-Party Links & Services
Our website may contain links to third-party websites (e.g., payment processors). We are not responsible for their privacy policies. Please review their policies before providing personal information.
8. Cookies & Tracking Technologies
We use cookies to:
🍪 Enhance Website Performance – Remember your preferences and streamline the booking process.
🍪 Analyze Website Traffic – Improve our services through analytics.
You can disable cookies in your browser settings, but some website features may not function properly.
9. Children’s Privacy
Our services are not intended for children under 13. If we discover that we have collected data from a minor, we will delete it immediately.
10. Changes to This Policy
We may update this Privacy Policy as needed. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the revised policy.
11. Contact Us
For questions, requests, or concerns about your privacy, contact us at:
📧 Email: hello@quartzcleaners.com
📞 Phone: 929-800-9703
🏢 Address: Brooklyn Square, 3611 14th Ave, Brooklyn, NY 11218, Suite 388-B
By using Quartz Cleaning LLC, you acknowledge that you have read and understood this Privacy Policy.