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For emergencies, routine check-ups, or service questions, our cleaning experts are always ready to assist. Whether it's an emergency, scheduled maintenance, or a service query.
Contact Us
(718) 973 9901Chat to Project
support@quartzcleaners.comOur Office
3611 14th Ave, Ste 388B, Brooklyn, NY 11218, United States
Frequently Asked Question
We’re here to make your cleaning experience seamless. Here are answers to some common questions:
What’s included in a cleaning?
Every cleaning includes our Standard Clean, covering all essential areas like kitchens, bathrooms, bedrooms, and living spaces. Need something extra? We also offer deep cleaning, move-in/move-out, and post-construction cleanup. You can view our cleaning checklist and get an instant quote.
How much does a cleaning cost?
Pricing depends on home size, service type, and any add-ons you select. But no guessing—we provide an instant quote with transparent pricing. Simply enter your details to see your rate before booking.
Do you use eco-friendly cleaning products?
Yes! We prioritize non-toxic, pet-safe, and eco-friendly products. If you have specific allergies or product preferences, you can request them in the special notes section when booking here.
How do I schedule an appointment?
Booking is easy! You can schedule a cleaning in just 60 seconds through our online booking system. Select your service, choose a time, and we’ll handle the rest.
What’s the difference between a Standard Clean and a Deep Clean?
Our Standard Clean covers all routine cleaning needs and is included in every service. A Deep Clean is more detailed, tackling built-up grime. You can compare the difference using our cleanig checklist and book the right one here.
Can I get the same cleaner every time?
Nope! Many of our clients are out while we clean. Just leave instructions in your booking notes on how we should access the space.
What if I need to reschedule or cancel?
Life happens! You can reschedule or cancel anytime through your account or by reaching out to us. Just give us at least 24 hours' notice to avoid cancellation fees which is $50.
Can IÂ avoid the cancellation fees?
We understand that life sometimes gets in the way. If you need to cancel your appointment, we can waive the cancellation if you reshedule your next appointment to fall within 24 hours of your original booking.